Refund policy

REFUNDS

Except for Newtowne and Summit To Sea chambers under the return terms below, all equipment and parts are final sale. This includes new, pre-owned, reconditioned, refurbished, and demo equipment. Demo units follow the same policy as refurbished equipment. If equipment is defective, Bradshaw Oxygen will repair or replace it under the applicable product-specific warranty and service terms.

We do not accept returns or offer refunds on reconditioned equipment. Instead, we will repair or swap your concentrator. In the rare case a refund is approved, a $150 return shipping charge and a $200 restocking fee will be deducted from your refund. If your order shipped outside the continental United States, the full shipping cost will be deducted.

All reconditioned concentrators are repaired and are deemed fully operational per factory specifications by Bradshaw Oxygen LLC.

You are purchasing a previously used, fully reconditioned concentrator that has been repaired by a factory-certified technician. It is likely to have cosmetic blemishes, which can include dents, discoloration, or minor cracks.

WARRANTY
Product-specific warranty terms are provided on each product page. Please refer to the applicable product page for the warranty terms specific to your product.

Warranty duration and covered repairs follow the terms on the applicable product page. For the glassblowing package, the Perfecto2 concentrator carries a two-year Bradshaw Oxygen warranty and the HomeFill compressor carries a 90-day Bradshaw Oxygen warranty for glassblowing use. These are separate coverage periods.

For a covered reconditioned unit that fails within the first 30 days after receipt, Bradshaw Oxygen LLC pays for covered repairs and shipping both ways. After the first 30 days, the customer is responsible for arranging and paying for inbound shipment; repair coverage and any return-shipping charges follow the applicable product-specific warranty terms. Contact us before shipping equipment for service so we can confirm coverage and shipping arrangements. This general shipping guidance does not extend a product’s stated warranty period. Warranty is void outside the continental United States.

CANCELLATIONS
Orders may be canceled for a full refund before shipment, except made-to-order or customized chambers once production has started. Volaira, OXYREVO, and OxyAir chambers cannot be canceled after production begins, even if they have not yet shipped. Please call (828) 380-6287 or email info@bradshawoxygen.com as soon as possible. Once an order has shipped, it can no longer be canceled and the return policy below applies.

Made-to-order chambers (Volaira, OXYREVO, and OxyAir), including any chamber that has been customized, cannot be canceled once production has started.

Newtowne and Summit To Sea chambers have a 15-day return window from the date of delivery. The customer must pay return shipping. Summit To Sea refunds are the purchase price minus original shipping charges, and the chamber must be returned in its original condition; chambers returned damaged, dirty, or missing parts will be charged the cost of restoring them.

Volaira and OXYREVO chambers are non-returnable, with rare exceptions approved case by case. For other chambers, please refer to the manufacturer's return and refund guidelines.

SHIPPING DAMAGES
This applies only when we ship using our FedEx account. If the item was damaged in shipping, please contact us within 24 hours so we can file a claim. Bradshaw Oxygen LLC is not responsible for shipping damage; claims will be submitted to FedEx for refund and/or replacement. If we are not notified within 24 hours, we are not responsible for filing a shipping damage claim. This does not apply if you do not use our shipper.